V.N.T. Hard Surface & Clean Carpet Services  

  Carpet, Tile & Grout, Natural Stone cleaning services     

Frequently Asked Questions

 

I’ve often heard of the bait and switch scams carpet cleaning companies are notorious for using?  What exactly is it?

It is true a lot of companies use the bait and switch technique where they lure customers in by offering deals that sound too good to be true. For instance, they will offer to clean your entire house for $99.00, but once they come over, they add a lot of hidden costs, overhead charges, special treatments, etc. until the final figure is the one you were trying to avoid in the first place. At V.N.T. we sign off on the quote given before we start, right after the walk through to ensure that there will be no such tactics.

Once the carpets are cleaned, how long do I have to wait it out before walking on them again?

 We recommend that you avoid walking on your carpets for up to six hours after the cleaning process. In case any plastic tabs or foam blocks have been added to your carpet, you should ideally wait 24 hours before you remove them. Carpet dry times vary depending on the weather,  style of carpet and honestly the way it was cleaned. We do not over pre-spray or use more than necessary psi,  we will actually use an aggressive enough pre-spray so that we can increase the heat and lower the psi so we don't use more water than needed. Also we dry stroke (strictly extraction without any water) between passes to speed up the dry time.

What about pet stains and smells?

First some pet stains will not come out with out dying the carpet, with that said we carry a line of pet stain removers and odor removers and can treat all areas, as much as we would like to say they can we would be misleading you. We can not honestly say that all stains will come out.

 

What is so different about natural stone?

The first step in proper stone care and maintenance is to understand your stone’s geological classification and composition. this information will help you to identify what cleaning products to use and how best to care for your natural stone.

Natural stone is categorized into three basic geological classifications by their respective formation processes: Sedimentary, Metamorphic and igneous. Additionally, stones in each category can be either Calcareous or Siliceous.

Calcareous stone is composed mainly of calcium carbonate, a chemical compound commonly found in natural stone, shells and pearls. Calcium Carbonate is sensitive to acidic solutions so mild, non-acidic cleaners are recommended.

Siliceous stone, as the term implies, is one composed primarily of silicates, such as quartz, feldspar, mica, etc. as such, a siliceous stone is generally resistant to most acids found in kitchen settings, although acidic cleaners are still not recommended, as these stones may contain trace levels of minerals that are acid sensitive.

Why Should I Seal My Natural stone? 

All natural stone including marble, travertine, limestone, and sandstone. These hard surfaces make homes & businesses around the world beautiful spaces to live & work. Yet often it isn’t realized how porous these materials are making them susceptible to staining & damage. Sealing your stone protects it from such situations for a fraction of the cost it would be to replace.

Does my grout need sealing?

Yes, Grout needs to be sealed. It's naturally porous and will stain easily. Most installers of tile floors do not seal them because grout has to cure first. It's something you should do to keep your grout looking its best. As a bonus, sealed grout is much easier to keep clean.

 

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